Terms & Conditions

1. Scope
For all orders via our online shop, the following terms and conditions apply.

2. Contracting party, conclusion of contract
The purchase contract is concluded with Trikolor Handelsgesellschaft UG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.

3. Contract language, contract text storage
The language available for the contract is English.
We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

4. Terms of delivery
In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the product page or during check out.

You have the option of picking up at

L'Atelier Monsieur
Bilker Allee 14
40219 Dusseldorf
Germany

during the following business hours:

Tuesday to Friday 12: 00-19: 00
Saturday 11: 00-16: 00.


We do not deliver to packing stations.

5. Payment

In our shop you can always use the following payment methods:

Payment in advance
When selecting the payment method in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
By submitting the order, you also transmit your credit card data to us at the same time.
Following your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.


PayPal, PayPal Express
In the order process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

Cash on pickup
You pay the invoice amount when picking up cash.

6. Retention of title
The goods remain our property until full payment.

7. Transport damage
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular, your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees
Unless otherwise expressly agreed otherwise, the statutory warranty rights apply.
The limitation period for claims for defects amounts to one year from delivery of the goods.
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents


Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

Customer Service: Our customer service is available for queries, complaints, and claims on working days from 12:00 am to 7:00 pm via phone at +49 (0) 211 924 193 65 as well as via email at shop@lateliermonsieur.com

9. Liability
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

10. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/.
We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.
Responsible is the General Consumer Arbitration Center of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.


AGB created with the Trusted Shops legal copy in cooperation with Wilde Beuger Solmecke lawyers.